Shipping policy
Shipping Policy
Thank you for shopping with AURASOUQ.ONLINE. This Shipping Policy explains how we handle order processing, shipping, and delivery.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays in the United Arab Emirates.
If we experience a high volume of orders, shipments may be delayed slightly. If there is a significant delay in shipping your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
UAE Domestic Shipping
Estimated delivery times:
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Standard Shipping: 2–5 business days
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Express Shipping: 1–2 business days
Delivery delays can occasionally occur due to courier or external factors.
3. International Shipping
We currently [do / do not] ship internationally.
If international shipping is available:
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Delivery time: 5–14 business days depending on destination.
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Customers are responsible for customs duties, taxes, or import fees required by their country.
These charges are determined by your local customs authority and are not controlled by [Your Store Name].
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number.
Tracking numbers typically become active within 24 hours.
5. Shipping Carriers
We ship orders using trusted courier services in the UAE such as:
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Aramex
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DHL
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Emirates Post
Carrier selection may vary depending on location and shipping method.
6. Shipping to P.O. Boxes
Some couriers may not deliver to P.O. boxes. Please provide a valid street address and contact number to ensure successful delivery.
7. Damaged, Lost, or Stolen Packages
[Your Store Name] is not liable for products damaged or lost during shipping.
If you receive your order damaged:
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Contact the shipment carrier directly to file a claim.
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Save all packaging materials and damaged goods before filing a claim.
If your package is marked as delivered but you did not receive it, please contact the courier service first.
8. Incorrect Shipping Addresses
Please ensure all shipping information is correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at sales@aurasouq.online before the order ships.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email:
Phone/WhatsApp: +971 506276605
Business Location: United Arab Emirates